Flexibility & Balance Workshop

Cancellation Policy

🧘‍♀️ Booking, Cancellation & Waiting List Policy To ensure a smooth, respectful, and caring experience for everyone, here are the general terms and conditions applicable to booking your class. ⸻ ✅ Class Booking • Classes must be booked online in advance, via the integrated booking platform. • Each booking, whether made individually or via a class pack, is mandatory to guarantee your place. • Students who have purchased a 5- or 10-class pack can book their sessions directly via their personal account, while their credit lasts. • Early booking is recommended, as the number of places is limited to ensure the quality of the class. ⸻ ⏰ Arrival Time • Please arrive at least 5 minutes before the class starts to settle in comfortably and maintain a quiet atmosphere. • Class starts on time. Any delay of more than 5 minutes may prevent access to the class, with no refund or rescheduling allowed. ⸻ 💸 Cash Payment • Cash payment is only possible if you book in advance and indicate this payment method. • Payment must be made before the start of the class, without exception. • In case of no-show or late cancellation, the class is due. ⸻ 🔁 Cancellation / Reservation Changes • You can cancel or modify your reservation up to 1 hour before the class, directly online. • Any cancellation made less than 1 hour before the start of the class is considered a late cancellation: the class is counted as used (whether paid individually or via a package). • No refunds will be issued for late cancellations or no-shows. ⸻ 📝 Waiting List • If the class is full, you can add yourself to an automatic waiting list. • If you cancel, you will receive a booking confirmation email if you are moved to the waiting list. • Please check your email regularly if you are added to the waiting list. ⸻ 🌧️ Weather Cancellation • In the event of adverse weather conditions, you will be notified by email or text message no later than 1 hour before the start of the class. • The class will either be rescheduled or your credit will be retained if you booked with a package or a single class. • No refunds will be issued, but the session will not be deducted. ⸻ 💛 Please respect these rules to ensure a calm and relaxed class environment.

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